Refund & Returns Policy

Effective Date: 28th August 2024

Welcome to Sweets ‘n Fit! We strive to ensure your satisfaction with our bouquet products. This Refunds and Returns Policy outlines our procedures for handling returns and refunds. Please review it carefully.

1. Return Policy

1.1 Eligibility for Returns:
Due to the nature of our products (bouquets), all sales are considered final. However, if you receive a defective or incorrect item, we will accept returns or exchanges under the following conditions:

  • The product must be reported to us within 24 hours of delivery.
  • The product must be in its original condition and packaging.
  • We must be able to verify the issue (e.g., through photos or other evidence).

1.2 Non-Returnable Items:
Unfortunately, we cannot accept returns for products that are not defective or incorrect. This includes, but is not limited to, products that:

  • Have been used or partially consumed.
  • Were not purchased directly from our website.
  • Were ordered incorrectly by the customer.

2. Refund Policy

2.1 Refund Eligibility:
Refunds will be considered only if the product is defective or incorrect. Refunds are issued in the original form of payment and may take up to 7-10 business days to process.

2.2 Processing Refunds:
To request a refund, please contact us within 24 hours of receiving your order. We will require the following information:

  • Order number.
  • A description of the issue.
  • Photographic evidence of the defect or incorrect item (if applicable).

3. Return and Refund Process

3.1 How to Initiate a Return or Refund:
To initiate a return or request a refund, please follow these steps:

  1. Contact Us: Email us at reginagraceroma2022@gmail.com with the following details:
    • Your name and contact information.
    • Order number.
    • Description of the issue.
    • Photos of the product (if applicable).
  2. Return Authorization: After reviewing your request, we will provide instructions for returning the item (if applicable) and issue a Return Authorization Number.
  3. Return Shipping: Ship the product back to us at the following address: Sweets ‘n Fit
    Imus, Cavite, Philippines
    Note: Customers are responsible for return shipping costs unless the return is due to our error.
  4. Inspection and Refund Processing: Once we receive the returned product, we will inspect it to verify the issue. If the return is approved, we will process the refund to the original payment method.

4. Costs and Fees

  • Return Shipping Costs: Customers are responsible for any costs associated with returning the product, except in cases where the return is due to an error on our part (e.g., defective or incorrect item).
  • Restocking Fees: We do not charge restocking fees.

5. Contact Information

For any questions or to initiate a return or refund, please contact us at:

Sweets ‘n Fit
Imus, Cavite, Philippines
Email: reginagraceroma2022@gmail.com

6. Policy Updates

We reserve the right to update this Refunds and Returns Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes your acceptance of any modifications.

Thank you for shopping with Sweets ‘n Fit. We appreciate your understanding and cooperation in following our Refunds and Returns Policy.